How to switch from 15GB Outlook to 50GB Outlook There are free and pay options to solve this problem. The age of messages doesn’t matter, it’s the total space used that’s counted. Nor is Microsoft ‘charging to keep old emails’ for. It’s up to each customer to delete the messages they choose to bring their use back under their quota. Microsoft is not ‘deleting old emails’ as some reports suggest. Some of the stories about this problem aren’t accurate.
The lack of warning makes us suspect this action wasn’t fully thought through. It’s a real shame the customers weren’t notified in some way before their account was disabled.
What that a deliberate policy decision or accidental? Perhaps done by executives who noticed these over-quota accounts and decided to act, unaware of the policies applied over seven years ago? Now in 2021, the 15GB limit is being enforced. It seems Microsoft decided to let older accounts to stay overlimit, in other words ‘grandfathered in’. The affected customers appear to all be former Hotmail users who were moved to around 2013. Back then Microsoft offered “Virtually unlimited storage (free)” storage, at least for Hotmail Premium customers. We can only make an educated guess since Microsoft isn’t talking. How did users like ‘LL’ managed to blow way past the 15GB limit before being told their ‘mailbox is 100% full’? What’s going on?
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